Analyzing the responses of 200 accountants and engineers who were asked about their positive and negative feelings about their work, psychologist Frederick Hertzberg found 2 factors that influence employee motivation and satisfaction.
• High Hygiene + High Motivation: The ideal situation where employees are highly motivated and have few complaints.
• High Hygiene + Low Motivation: Employees have few complaints but are not highly motivated. The job is viewed as a paycheck.
• Low Hygiene + High Motivation: Employees are motivated but have a lot of complaints. A situation where the job is exciting and challenging but salaries and work conditions are not up to par.
• Low Hygiene + Low Motivation: This is the worst situation where employees are not motivated and have many complaints.