EGovernance international best cases

China: Internet Courts

Internet courts, designed as primary courts with designated jurisdiction over Internet-related cases, have implemented the new trial mechanism following the approach of “Online Disputes Tried Online”.

  • Within one year from its establishment (from August 2017 to August 2018), the Court accepted 12,103 cases and concluded 10,626 cases; more than 88% of cases were filed online and all cases were heard online with the parties’ agreement.
  • Average time of online hearings is 28 minutes and average number of days to conclude a case is 41 days.
  • As of October 31, 2019, Hangzhou Internet Court, Beijing Internet Court, and Guangzhou Internet Court had accepted 118,764 Internet-related cases and concluded 88,401. The rate of online filing (the lawsuits filed via the Internet) was 96.8%, and 80,819 cases concluded were proceeded online throughout the whole process.

New Zealand: Online property registration

Register land title through Land Information portal in New Zealand.  The Land Information New Zealand (LINZ) platform is an online property registration system. Confirmation is usually returned online within minutes.

Singapore: Land Information Service

The Singapore Land Authority (SLA) introduced the Integrated Land Information Service (INLIS) which makes borehole log information, including soil properties obtained by soil tests, available to private sector construction companies. Engineers may obtain information relevant to the structural calculations for the foundation by consulting and downloading the information free of charge.

Germany: Public Employment Service

Germany offers the public employment service that places people in the labor world every year without independent mediation by a staff member. This is made possible by “Arbeitsamt online”, the placement service of the public employment services on the Internet. Each day roughly 250,000 people use the multifaceted offerings of this system.

Malaysia: Online platform for small jobs and gigs (https://erezeki.my)

An online platform for online small jobs/ gigs, providing an extra source of income for people to work as a digital worker.

Germany: DEPATIS Patent Information System

For Germany as an industrial location, it is important that patents are registered without excessive bureaucracy and that research can be carried out for and in patents conveniently and reliably. The German Patent and Trademark Office is offering this possibility with the new DEPATISnet service. Using the Internet, anyone may use the German DEPATIS Patent Information System to conduct research in the whole archive of the authority with 25 million patent documents, navigating reliably and quickly with classified degrees of difficulty.

UAE: Cooperation with tech-companies to provide advanced tech to govt.

Centre of Digital Innovation (CoDI) provide government entities with services that contribute to mobile application development. It signed cooperation agreements with major companies such as Apple, Blackberry, Android and Microsoft to provide cutting-edge technologies to the government entities.

The services can be summarised in four main points: consultation, technical training, laboratory for testing mobile applications and the Innovation Center. CoDI provides services to government entities, educational institutions and the private sector within the GCC.

The ‘Malaysia Tech Entrepreneur Program’ Initiative (MTEP)

The main purpose of this initiative is to attract tech talent and techno-entrepreneurs from all over the world to set up their startup companies and expand their businesses to the ASEAN region.

Entrepreneurs can apply online for a MTEP pass that only takes 6 weeks from the date of application. They can then use MTEP as a platform to bring foreign talents to Malaysia and grow their businesses.

Malaysia: FinTech Academy

MDEC has collaborated with Institutes of High Learning to deliver lectures and modules on FinTech and have also partnered with local regulators including Bank Negara Malaysia and Securities Commission Malaysia to conduct regulatory bootcamps on a quarterly basis.

Malaysia: Online company registration in 20 mins

Let a digital company secretary manage your company registration, business bank account application, and also business accounting and payroll. It’ll even inform you about deals for coworking spaces, domain names and more.

Singapore: API based data sharing

GovTech has revamped the government’s open data portal, data.gov.sg, to include a developers’ portal where developers and industry can tap on the application programming interfaces (APIs) in the site to create useful applications.

Estonia: eCabinet

e-Cabinet uses web-based software and audio-visual equipment using which ministers can take part remotely. Decisions made at the meetings can be e-mailed to interested parties or posted on a website even while the meeting is still going on.

Singapore: Online academic certificates

OpenCerts is a blockchain-based platform offering an easy and reliable way to issue and validate academic certificates that are tamper-resistant.

Norway: Digital Mailbox

A digital mailbox is a secure solution for receiving and storing important mail digitally. Letters with decisions, health information and other sensitive information can’t be sent using regular e-mail, because it isn’t sufficiently secure. At e-Boks and Digipost public agencies send letters in an encrypted format, and they are stored securely so that you are the only one with access to your own mail.

Bangladesh: Electronic Birth Registration in Rajshahi, Bangladesh

BRIS, as its name suggests, registers births electronically, providing a basic citizen identity, and building this with other data into a population database that can be shared with other public agencies. For example, the Department of Health uses the system to help ensure immunization of all children, with vaccination lists provided for health workers and immunization schedules provided for parents on the basis of registration data. The system could also be used to assist with the process of school enrolment. BRIS works in Bengali, although in can also generate certificates and reports in English.


China: National WeChat mini program

It enables users to enjoy over 200 e-government services via the cross-region and cross-department digital platform. The mini program, a small application embedded within China’s popular social media platform WeChat, connects users with services offered by six government agencies including the National Development and Reform Commission and the Ministry of Commerce.

UAE: SmartPass

SmartPass is a system through which one can access all government services through one username and password. Each individual would be assigned a unique identification number to facilitate easy access to all electronic transactions with the federal and local government entities in a secure electronic environment. SmartPass can be used through special kiosks located at public places.

Spain: Open platform for smart cities

A smart management platform, based on the open FIWARE (a standard open platform for smart cities) standard, for the management of public services such as the entire water cycle, irrigation and pumping, waste management, smart parking and tourism.

UK: Satellite Broadband Service

The Better Broadband Subsidy Scheme has been developed by the UK government to provide access to a subsidized broadband installation to homes and businesses that are unable to access a broadband service with a download speed of at least 2 Mb per second and who will not benefit from the superfast broadband roll out.

Estonia: Web application for schools

Teachers enter grades and attendance information in the system, post homework, and evaluate student behavior. They also use it to send messages to parents, students or entire classes. District administrators have access to the latest statistical reports on demand, making it easy to consolidate data across the district’s schools.

Kenya: Budget Tracking Tool

The Budget Tracking Tool focuses specifically on the Constituencies Development Fund, through which Kenyan Members of Parliament allocate money for various projects. It is a collaborative platform for grassroots communities to actively engage in public resource management and also enables citizens to monitor and track both disbursements and utilization of developments funds.

Estonia: Personal Data Usage Monitor

The Personal Data Usage Monitor is a set of four micro service-style applications that, when combined with each other and attached to X-tee (centrally managed distributed Data Exchange Layer between information systems), provides citizens with a comprehensive view of how his or her personal data has been used by the government.

Vedang R. Vatsa

IT & Management Consultant